And at any point, you can choose to call a locksmith to assist you. There is a bit of information that you will need to gather so that you are better prepared to regain access to your locked safe. There are many things that people don’t know about safes, but what you can do when your safe won’t open always remains the same. You need to know what to do to get back inside your locked safe.
CANNON GUN SAFE TS6030 DRIVER
She said she was sending out her store driver with a correct manual.When a safe won’t open, it could be for any number of reasons. She said they had recieved some wrong owners manuals. I asked if she had heard of similar problems. I called Tractor Supply and talked with the manager explaining my frustration with Customer service. So I purchased a energizer battery and it still did not work. She said I has to call a lock smith for service and they would send parts if needed. I asked if I purchased a battery and it still did not work what was I to do. I then asked to speak with a manager and I was told they were conveniently at lunch. Then if it worked when it was tested why would not work now. I was told that it was used for testing the lock. I then asked if a energizer or Duracell was required to open the safe I asked then why did they ship safe with a Chinese generic Pairdeer battery. She said that it was my choice to either replace as she instructed me to do, but she was putting a not on my case about the battery and no other customer servive rep would help me until I replace the battery. Shen then told me that I would not get it to work unless I used a Duracell or a Energizer battery. I explained my problem and after asking the expiration date on the battery which was 08/24 she asked me what brand I used. I then spent 4 1/2 hours on hold trying to get help from customer service.
CANNON GUN SAFE TS6030 MANUAL
I read the manual cover to cover to make sure I was doing everything correctly. The first time I tried to open the electronic lock, it would not open. I purchased a TS5730-h1-20 36 gun safe yesterday.
The worst customer service I ever experienced. Very pleased with all of their products and especially their customer service. I own this Cannon safe, a GunVault (same company) and a Stack-on (also same company). I called customer service again and they are sending me replacements (again for free, even though it was my fault). I had to use the originals which means the keypad doesn't isn't snug on the door. The new keypad uses screws a little shorter than the original. The holes in the door were not threaded and I ended up ruining the new screws that came with the new keypad. (Luck #3) When I went to replace the keypad the screws on the outside of the door used the horizontal screw holes instead of the vertical ones. The only downside was that it took several weeks to arrive.
CANNON GUN SAFE TS6030 FOR FREE
I called customer service and they sent me out a replacement lock and keypad for free (lifetime warranty). I got the electronic keypad off but ended up breaking the back where it mounts to the outside of the safe. (Luck #2) The only issue I had was when I had to replace the battery I didn't know what I was doing. (Luck #1) First of all, I purchased my Cannon safe from Academy 11 years ago on a fantastic sale.
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